Client engagement monitoring for agencies & studios

Know which client is drifting — before the renewal call gets awkward.

Retainers don’t blow up. They fade. Retycle watches every one of yours for the two things that quietly kill them — clients going dark and hours drifting off plan — and hands you a score, a reason, and the next move while there’s still time to fix it.

Early access rolls out in small batches. No spam — we hate noise as much as you do.

retycle.app
Overview
Clients
Activity
Settings
Good morning, Ada
Here’s where every retainer stands.
Hours delivered this month
0.0h
$46.3K retained monthly
Revenue at risk
$0.0K
3 renewals in 30 days
Needs attention
5
2 at risk
Needs a nudge
CV
Cobalt Ventures
Renewal in 17 days — currently at risk
At risk
GG
Gilded Grain Bakery
No contact in 31 days
At risk
B&
Basalt & Co
Hours well under pace
Watch
Delivery pace
62%of plan
The quiet problem

Nobody cancels a retainer loudly.

It happens in the gaps: a skipped check-in here, an under-delivered month there. By the time it’s visible, it has a name — churn — and a date.

1

The quiet fade

Six weeks of silence never shows up in your PM tool. Then the renewal email goes out and… nothing comes back.

2

The over-service spiral

The squeaky client gets 179% of their hours. The quiet one funds it. Neither situation survives a renewal conversation.

3

The awkward call

You learn a client was unhappy at the precise moment it stops being fixable. Every agency knows this phone call.

The product

A health monitor for your entire book of clients.

The pulse

Every client gets a score. Every score has a reason.

Retycle blends three signals — how recently you talked, whether hours are on pace, and which way momentum is heading — into a single 0–100 score. No black box: the flags underneath tell you exactly what moved it.

  • Healthy, Watch, At risk — plus a grace period for new clients
  • Recency, pace and momentum, weighted like a human would
  • Scores recompute the moment you log anything
88of 100
Healthy
No open flags — smooth sailing.
Going dark

See silence before it calcifies.

Six quiet weeks never show up in a spreadsheet — they show up in the renewal call. Retycle watches delivery week by week and raises a hand the moment a client starts to fade.

  • Hatched weeks mean nothing shipped — visible at a glance
  • Contact alarms after a threshold you choose
  • One click from “who’s quiet” to “what happened”
At risk
No contact in 26 days
→ Log a check-in
Renewal radar

Tie the score to money and a date.

A drifting client is a problem. A drifting client renewing in 17 days is an emergency. Retycle multiplies health by monthly value and counts down to every renewal, so the loudest alert is always the one worth money.

  • Revenue at risk, live on the dashboard
  • Countdown badges that get louder as the date gets closer
  • The one flag that jumps the queue: “Book the renewal call now”
Revenue at risk
$0.0K
monthly value on Watch + At-risk
Renewals, next 30 days
0
Basalt · in 11d
At risk
Renewal in 17 days — currently at risk
→ Book the renewal call now
Next moves

Flags that tell you what to do — then get out of the way.

Every flag ships with a suggested next action. Handled it? Snooze it with a reason and a date. The nagging stops; the score stays honest; the receipt is there when you need it.

  • “Log a check-in”, “Schedule a scope conversation”, “Book the renewal call”
  • Snoozes expire on their own — nothing slips silently
  • Acknowledged is not hidden: snoozed flags stay visible
Watch
Hours well under pace
→ Check if hours need reallocating
At risk
Renewal in 17 days — currently at risk
→ Book the renewal call now

Snoozing acknowledges a flag — the score stays honest.

The long view

Watch the slide, not the aftermath.

A snapshot tells you who’s already in trouble. A trend shows you who’s heading there. Daily score history plots every client against the Healthy and Watch lines, so a slow fade looks exactly like what it is.

  • 90 days of score history per client
  • Band thresholds drawn on the chart — crossings are unmissable
  • Export any client’s full health report to CSV for the renewal meeting
10070Healthy ≥ 7045Watch ≥ 450
Watch
Basalt & Co slid from 96 to 45 over a quarter
→ You’d have seen it in week two
How it works

Lighter than a timesheet. Sharper than a gut feeling.

1

Add your book

Clients, retainer hours, rates, renewal dates. Ten minutes, once — tags and owners if you’re fancy.

2

Log life as it happens

Work, calls, meetings, emails. Quarter-hour honesty beats timesheet theatre.

3

Glance at the pulse

One screen with your morning coffee. Green means relax. Amber means nudge. Clay means call them today.

Keep the clients you already won.

Winning a new client costs five times more than keeping one. Retycle is the cheapest retention program you’ll ever run: one glance a day.

Early birds shape the roadmap — feature requests get read by a human the same day.